Forgot Password

This method would be useful whenever your Customer has forgotten his Password -

1. The Customer need to visit the Control Panel Login URL at http://api.ethaidomain.com/customer.
    
2. Click on the Forgot Password link.
    
3. Provide his Username (Email Address) and click on the Forgot Password button.

This would send an email to his email address, containing a Temporary Password, the login URL and the Username. The Customer can then login with this Password and can then change the original Password, through the Settings -> Change Password menu under the Customer Control Panel.

Please note that this Password would be effective for 3 days only. Also, during this time both the original Password and the Temporary Password would work for logging in.

Send Password

This is another method you can use when the Customer has forgotten his Password. This would be useful if he does not even remember his Username. In this case, you can follow the below mentioned steps -

1. Login to your Reseller Control Panel from http://api.ethaidomain.com/reseller.
    
2. Go to Customers -> Search and search for the Customer based on one of the search fields available.
    
3. From the list, click on the Customer you were looking for.
    
4. In the Customer Details view that follows, you would find the Customer Username. Click on the Send Password button available there.

This would send an email to his email address, containing a Temporary Password, the login URL and the Username. The Customer can then login with this Password and can then change his original Password, through the Settings -> Change Password menu under the Customer Control Panel.

Please note that this Password would be effective for 3 days only. Also, during this time both the original Password and the Temporary Password would both work for logging in.

Change Password

This method would be useful if a Customer who has forgotten his Password and is also unable to get the Temporary Password via email. As a last step you can change his Password. You need to follow the below mentioned steps -

1. Login to your Reseller Control Panel from http://api.ethaidomain.com/reseller.
    
2. Go to Customers -> Search and search for the Customer based on one of the search fields available.
    
3. From the list, click on the Customer you were looking for.
    
4. In the Customer Details view that follows, you would find the Customer Username. Click on the Change Password button available there.

Contrary to the above 2 methods, this would change his Password permanently. Your Customer can then login with this Password.

Generating Temporary Password

Using the method mentioned below, you can yourself login to the Customer's Control Panel, by generating a Temporary Password for it. Just follow the simple steps mentioned below -

1. Login to your Reseller Control Panel from http://api.ethaidomain.com/reseller.
    
2. Go to Customers -> Search and search for the Customer based on one of the search fields available.
    
3. From the list, click on the Customer you were looking for.
    
4. In the Customer Details view that follows, you would find the Customer Username. Click on the Generate Temporary Password button available there.

This will present you with the login URL, Username and a Temporary Password for the Customer.

Please note that this Password would be effective for 3 days only. Also, during this time both the original Password and the Temporary Password would both work for logging in.